Discover the Magic of the Ocean with Cozumel Dive Center

At Cozumel Dive Center, protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and staff. By using our services or accessing our website, you agree to the terms outlined in this policy.

We may collect the following information when you use our services:

• Personal Information: Name, email address, phone number, and other contact details provided during bookings or inquiries.
• Health and Certification Information: Details about your diving certification, medical conditions, or fitness for diving activities.
• Payment Information: Information required to process payments securely, including credit/debit card details and billing addresses.
• Booking Information: Dive schedules, preferences, and rental gear requirements.
• Website Data: Information automatically collected through cookies, such as IP addresses, browser type, and browsing behavior.

The information we collect is used for the following purposes:

• To process and manage your bookings and payments.
• To ensure your safety and prepare for your diving activities (e.g., verifying certifications and assessing health information).
• To communicate with you about your bookings or respond to your inquiries.
• To improve our website, services, and customer experience.
• To send marketing communications, such as promotions or newsletters, when you have opted in.

We do not sell or rent your personal information. However, we may share your data with trusted third parties, including:

• Payment Processors: Services such as Stripe, Venmo, CashApp, and ApplePay to securely process transactions.
• Booking Platforms: Platforms like Redzy to manage reservations and scheduling.
• Legal Compliance: To comply with legal obligations or protect our rights and safety.

Your information is securely stored through trusted third-party providers, such as booking platforms and payment processors. We retain your data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal, regulatory, or tax requirements.
• Resolve disputes or enforce agreements.

While we strive to protect your data, no system can guarantee 100% security.

You have the following rights regarding your personal information:

• Access and Updates: You can request access to or updates to your personal information by contacting us at reservations@cozumeldivecenter.com.
• Data Deletion: While we do not comply with specific privacy regulations like GDPR or CCPA, you may contact us to request deletion of your personal data where feasible.
• Opt-Out Options: You may opt out of receiving marketing emails or communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We respect your preferences for how we communicate with you. You can:

• Opt out of marketing communications or promotional emails.
• Continue to receive essential service communications, such as booking confirmations or safety updates.

To update your preferences, please contact reservations@cozumeldivecenter.com.

We partner with trusted third-party services to facilitate payments, bookings, and marketing. These include:

• Redzy (booking platform)
• Stripe, Venmo, CashApp, and ApplePay (payment processors)

These third-party providers have their own privacy policies governing the use of your information.

Our services are intended for individuals aged 18 and older. Minors under the age of 18 may participate in our activities only with a parent or legal guardian’s written consent.

We do not provide notifications for changes to this Privacy Policy. However, the most current version will always be available on our website. We encourage you to review it periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: reservations@cozumeldivecenter.com
Location: Marina Fonatur, Cozumel, Mexico

Your trust is important to us. Thank you for choosing Cozumel Dive Center for your diving adventures.